Ordering repeat prescriptions
Requests for repeat medication prescriptions must be made to reception.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- by ticking which medication you need on the computer repeat prescription slip and dropping it off at reception or via your pharmacy
We do not take repeat prescription requests over the phone or email.
Non-urgent advice: For medications NOT on the repeat list
If you believe that you do not need to have a consultation to speak to the GP before getting the medication, then you may request this in writing by using an acute or past medication request slip which is available from reception.
You must provide the full name and dose of the medication. Please note reception staff cannot take requests for medication on the acute or past medication list over the phone. The GP will check your notes and decide if they can issue the medication without you having a consultation with them first.
You must allow up to 2 whole working days for them to be issued.
Please ensure that you have nominated a pharmacy of your choice to receive the electronic prescription from us.
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
Since January 2024, most community pharmacies across Birmingham and Solihull can provide advice and treatment, if appropriate, for you or members of your family for seven common conditions.
This service is called Pharmacy First.
It’s free*, confidential and may be much quicker than seeing your GP.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.