Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

  • phone us on 0121 429 2683, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 2 weeks:

  • use our appointment request form, Monday to Friday 8am to 6:30pm. We will respond within 5 working day.
  • phone us on 0121 429 2683, Monday to Friday from 8am to 6:30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To see the nurse for childhood immunisations, adult immunisations (flu, whopping cough for pregnant women, pneumococcal, shingles), b12 infections, dressings, diabetes foot checks, blood pressures, cervical smear etc… please call the surgery on 0121 429 2683. Appointments are available to book face to face reviews with nurse up to 2 weeks in advance.
The HCA is able to do wound care, blood pressure checks, weight checks, flu injections, b12 infections, diabetic foot checks, NHS Health Checks for over 40s and take blood. Appointments are available to book face to face review with the HCA up to 2 weeks in advance

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 0121 429 2683, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Should only be requested if the patient is unable to attend the surgery due to being housebound as a surgery consultation provides the best condition for assessing and examining patients.

  • We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
  • Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Please make your request before 11.00am if possible. It would help if you could tell the receptionist the nature of the problem so that the most urgent cases can be given priority.